Privacy Policy

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Elevation Plumbing LLC is committed to protecting the privacy of our customers and website users. This Privacy Policy explains the types of information we collect, how we use it, how we safeguard it, and your rights regarding your data. By using our website, services, or communicating with us, you agree to the practices described in this Policy.

Consent

By accessing or using our services, you consent to the collection, storage, use, and disclosure of your information as described in this Policy. Whether or not you create an account with us, this Policy applies to all users of our website and services.

Information We Collect

We may collect two types of information:

Personal Information

Information that identifies you as an individual, such as:

• Name

• Address

• Phone number

• Email address

• Service address

• Information related to your plumbing service request

Non-Personal Information

Data that does not directly identify you, such as:

• Browser type

• Referring and exit pages

• Device information

• Website usage data

• Cookies and analytics data

We may use cookies and similar technologies to improve your browsing experience. You may disable cookies in your browser settings; however, some website features may not function properly.

How We Use Information

We use your information to:

• Provide plumbing and water heater services

• Schedule appointments

• Send appointment reminders and service updates

• Process payments and invoices

• Communicate regarding requested services

• Improve our website and customer experience

• Provide customer support

• Maintain internal business records

We primarily use SMS messaging for customer care, appointment coordination, service updates, billing notifications, and related operational communications.

Sharing of Information

Elevation Plumbing LLC does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information with trusted service providers or vendors only as necessary to operate our business and provide requested services.

We may disclose information when required by law or when necessary to protect our company, customers, or others.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Data Protection

We use industry-standard practices and reasonable safeguards to protect your personal information. However, no transmission or storage system can be guaranteed to be completely secure. By using our services, you acknowledge and accept this risk.

Your Rights

You may:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where legally permitted

• Opt out of promotional communications at any time

Please note that we may still send administrative or service-related communications necessary to provide our services.

Age Restriction

Our services are intended for adults age 18 and older. By using our services, you represent that you are at least 18 years old.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page along with the revised “Last Updated” date. Continued use of our services after updates are posted constitutes acceptance of the revised Policy.

SMS Privacy Policy

Elevation Plumbing LLC values your privacy and is committed to protecting your SMS communication data.

Collection and Use of SMS Data

When communicating with us via SMS, we may collect:

• Your phone number

• Message content

• Appointment and service-related communication details

This information is used solely for:

• Customer support

• Appointment scheduling and reminders

• Technician dispatch updates

• Service follow-up communication

• Billing notifications

• Responding to customer inquiries

Protection of SMS Data

We use reasonable and industry-standard security measures to protect SMS data from unauthorized access, misuse, or disclosure.

Disclosure of SMS Data

We do not sell, rent, or share SMS consent or personal information with third parties or affiliates for marketing or promotional purposes.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Retention of SMS Data

We retain SMS communication records only as long as necessary for business operations, customer service, or legal compliance.

SMS Terms & Conditions

By opting in to receive SMS communications from Elevation Plumbing LLC, you agree to the following terms and conditions.

SMS Consent Communication

Phone numbers collected for SMS consent purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Types of SMS Communications

If you consent to receive text messages from Elevation Plumbing LLC, you may receive messages related to:

• Appointment scheduling and confirmations

• Appointment reminders

• Technician arrival notifications

• Service updates

• Billing and invoice notifications

• Customer support and follow-up communication

Message Frequency

Message frequency varies depending on your service requests and communication needs.

Potential Fees

Message and data rates may apply based on your mobile carrier plan.

Opt-In Methods

Customers may opt in to receive SMS communications by:

• Submitting a contact form on our website

• Requesting service

• Calling or texting our business directly

• Providing verbal consent during scheduling

• Initiating SMS communication with our business

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message received. Once opted out, you will no longer receive SMS communications unless you re-initiate contact or opt in again.

Assistance

Reply HELP for assistance or contact us directly:

Phone: 949-431-2381
Email: elevationplumbingOC@gmail.com

Contact Us

If you have questions regarding this Privacy Policy or wish to request changes to your information, please contact us:

Elevation Plumbing LLC
949-431-2381
elevationplumbingOC@gmail.com
Irvine, CA